Data Deletion Instructions
Last updated: 22 July 2026
You can ask us to delete the personal information we hold about you at any time, free of charge. This page explains exactly how, and what happens next. It applies to information collected through www.akm-music.com, through our WhatsApp, Instagram and Facebook Messenger channels, and in our customer records.
How to request deletion
Contact us by any of these routes and tell us you want your data deleted:
- Email: sales@akm-music.com with the subject "Data deletion request"
- WhatsApp or phone: +971 2 621 9929
- Instagram or Facebook: message @akm.music or AKM Music Center and ask for your data to be deleted
- In person: Hamdan Road No 5, Abu Dhabi, United Arab Emirates
So we can find your records, please include the phone number or email address you used with us. If you contacted us on social media, messaging us from that same account is enough to identify you.
What we delete
- Your contact details — name, phone number, email and address.
- Your enquiry and message history, including conversations on WhatsApp, Instagram and Facebook Messenger, and any short-term conversation history our automated reply system holds. That automated history is in any case discarded automatically within 24 hours.
- Service records such as tuning, repair and rental history that are not required for legal or accounting purposes.
- Marketing preferences and any mailing list entries.
What we may have to keep
Some records cannot be deleted on request because UAE law requires us to retain them:
- Invoices, receipts and tax records — retained for the period required by UAE VAT and commercial law, normally five years.
- Warranty and repair records — retained while a warranty or open service commitment is still running.
- Records needed to establish, exercise or defend a legal claim.
Where we must keep a record, we restrict it to that purpose only and delete it once the retention period ends.
How long it takes
We acknowledge deletion requests within 5 business days and complete them within 30 days. We will confirm in writing when your data has been deleted, and tell you if anything had to be retained and why.
Deleting data held by Meta
Messages you send us on Instagram, Facebook or WhatsApp are also stored by Meta under Meta's own policies. Deleting your data with us does not remove it from Meta's platforms. To remove data held there, use the privacy settings in the Instagram, Facebook or WhatsApp app, or Meta's own help centre. You can also remove our app's access from your account's Apps and Websites settings.
Your other rights
As well as deletion, you can ask us to give you a copy of your data, correct anything inaccurate, or stop using your data for marketing. Use any of the contact routes above.
Contact us
Questions about deleting your data? Email sales@akm-music.com, call +971 2 621 9929, or visit us at Hamdan Road No 5, Abu Dhabi, UAE. See also our Privacy Policy and Terms of Service.